Refund and Returns Policy

Last updated: 7-7-2025

14-Day Withdrawal Right

You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive a credit for the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to approximately €7.25 per package – please consult your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product, together with all supplied accessories and – if reasonably possible – in the original condition and packaging, will be returned to us. If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this value reduction of the product. Handle the product with care and ensure it is properly packaged when returning.

To exercise this right, you can contact us via [email protected]. We will then refund the amount owed within 14 days after notification of your return, provided the product has already been received back in good order.

Return Conditions

What you can expect:

  • Full refund including original shipping costs
  • 14 days to notify us of cancellation
  • Additional 14 days to send back the product
  • Right to try the product as you would in a physical store

Your responsibilities:

  • Return the product with all supplied accessories where reasonably possible
  • Return in original condition and packaging when reasonably possible
  • Handle with care: Excessive damage beyond normal testing may result in value reduction charges
  • Proper packaging: Ensure the product is well-packaged for return shipping
  • Return shipping costs: Approximately €7.25 per package (your responsibility)

How to Return

Step 1: Cancel your order

  • Contact us at [email protected] within 14 days of receipt
  • Include your order number and reason for cancellation
  • No reason required – it’s your legal right

Step 2: Return the product

  • You have 14 days after cancellation to send the product back
  • We’ll provide return instructions and label information
  • Pack the product carefully to avoid damage during transport

Step 3: Receive your refund

  • We process refunds within 14 days after receiving your cancellation notice
  • Full order amount including original shipping costs
  • Refund only processed after we receive the product in good condition
  • Original payment method will be used for refund

Return Costs

What we cover:

  • Full product refund including original shipping costs
  • Free return shipping label for defective or incorrect items

What you pay:

  • Return shipping costs for standard returns: approximately €7.25 per package
  • Value reduction charges if product is damaged beyond normal testing
  • Check your carrier’s website for exact return shipping rates

International customers:

  • Return shipping costs vary by country
  • We recommend using tracked shipping for international returns

Refund Process

Timeline:

  • 14 days from cancellation notice to process refund
  • Condition: Product must be received back in good order first
  • Method: Refund via original payment method only

What’s included in your refund:

  • Full product price
  • Original shipping costs (standard delivery)
  • Minus: Any value reduction for excessive damage
  • Minus: Return shipping costs (approximately €7.25)

Not refunded:

  • Premium shipping costs if you chose express delivery
  • Return shipping costs (your responsibility)
  • Value reduction for damage beyond normal product testing

Exchanges

Want a different size or color?

  • Free exchanges within Netherlands on orders over €50
  • Contact us first via email to check availability
  • Original item must be returned and approved first
  • New item ships after approval

Damaged or Wrong Items

Received something you didn’t order?

  • Full refund + free return guaranteed
  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange an immediate solution

Damaged during shipping?

  • Free replacement or full refund
  • Report within 48 hours of delivery
  • Photos of packaging and product required

Special Situations

Discount promotions & Promo codes:

  • Refund based on actual amount paid
  • For “Buy 2, Get 1 Free” promotions: proportional refund

Gift cards:

  • No refunds available on gift cards
  • Can be exchanged for other products

Pre-order items:

  • Cancellation possible up to 24 hours before shipping
  • Standard return policy applies after delivery

Contact & Questions

Have questions about your return?

📧 Email: [[email protected]]
📞 Phone: [+31 6 XXXX XXXX]
🕒 Available: Mon-Fri 9:00-17:00 CET

Response time: Within 24 hours on business days

Your Rights

As a consumer, you have legal rights under Dutch/EU law:

  • 14-day cooling-off period (right of withdrawal)
  • Right to repair for defects within 2 years
  • Full refund for non-conforming products

This policy is in addition to your legal rights, not instead of them.

Sustainability & Returns

At Lamart Design, we believe in conscious consumption:

  • Consider carefully before purchasing – check size charts
  • Donate items you no longer wear instead of discarding
  • Exchanges are preferred over returns

Our Story Behind Every Return

Every piece you return helps us understand how to serve you better. When you share why something didn’t work, you’re helping us improve our cultural storytelling through fashion. Your feedback shapes how we bring Caucasian heritage to life in our designs.

This policy applies to all purchases via lamart-design.com and is subject to Dutch law.